Privacy Policy

1. Who We Are

Miles Scout ("we," "us," or "our") operates the website milesscout.com and the Miles AI Scout service. Miles is an AI-powered load-matching and dispatch assistant built for independent truck drivers. Our registered contact address is available at [email protected].

2. Information We Collect

We collect the following categories of information:

• Account information: Name, email address, phone number, and carrier/MC number provided during registration.
• Driver preferences: Home location, preferred lanes, equipment type, rate preferences, and availability status.
• Call data: Voice call recordings and transcripts from interactions with the Miles AI agent (inbound and outbound calls).
• Usage data: Load views, accepted/rejected loads, call history, and interaction logs.
• Payment information: Subscription billing data processed by Stripe. We do not store full card numbers.
• Device and technical data: IP address, browser type, and device identifiers collected automatically.

3. How We Use Your Information

• To operate and improve the Miles AI Scout service, including load matching and outbound call notifications.
• To personalize the AI agent's responses based on your preferences and history.
• To process subscription payments and manage your account.
• To send service-related communications (load alerts, account updates, billing receipts).
• To analyze usage patterns and improve our algorithms and user experience.
• To comply with legal obligations and enforce our Terms of Service.

4. Call Recording Disclosure

By using the Miles AI Scout service, you acknowledge and consent that calls made to or from the Miles AI agent may be recorded and transcribed for the purpose of improving service quality, personalizing your experience, and maintaining accurate records. Recordings are stored securely and are not sold to third parties.

5. Information Sharing

We do not sell your personal information. We may share data with:

• Service providers: Twilio (voice/SMS), ElevenLabs (AI voice), Stripe (payments), and cloud infrastructure providers — solely to operate the service.
• Carriers: Your name and contact information may be shared with carriers when you accept or express interest in a load.
• Legal requirements: If required by law, court order, or to protect the rights and safety of our users.

6. Data Retention

We retain your account data for as long as your account is active. Call recordings and transcripts are retained for up to 90 days. You may request deletion of your data at any time by contacting [email protected].

7. Your Rights

Depending on your location, you may have rights to access, correct, delete, or port your personal data. To exercise these rights, contact us at [email protected]. We will respond within 30 days.

8. Security

We use industry-standard security measures including HTTPS encryption, secure database connections, and access controls. No system is 100% secure, and we cannot guarantee absolute security of your data.

9. Children's Privacy

Miles Scout is not intended for use by individuals under 18 years of age. We do not knowingly collect personal information from minors.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify registered users of material changes via email or in-app notification. Continued use of the service after changes constitutes acceptance of the updated policy.

11. Contact Us

For privacy-related questions or requests, contact us at:
[email protected]
Miles Scout
United States